Online Dispute Resolution (SmartODR)

SEBI ODR platform (SmartODR) for dispute resolution in the Indian Securities Market. Facilitating online conciliation and arbitration.

What is SmartODR?

SmartODR is a common Online Dispute Resolution (ODR) portal initiated under the aegis of SEBI. The platform allows investors to escalate complaints that are not resolved satisfactorily through direct broker resolution or SEBI SCORES.

SmartODR redirects complaints to qualified independent ODR institutions that execute online conciliation and arbitration, providing a legally binding, digital alternative to civil court cases.

Dispute Resolution Process

Attempt Direct Redressal

First register the complaint with us directly. If unresolved or unsatisfactorily resolved, proceed to Level 2 (SCORES).

Lodge ODR Dispute

If SCORES does not yield a satisfactory response, log on to SmartODR and file a dispute request naming our entity.

Conciliation

The designated ODR institution appoints a conciliator to mediate a mutual agreement between the investor and the broker.

Arbitration

If conciliation fails, the dispute is escalated to online arbitration where an arbitrator hears both sides and issues a binding award.

Launch SmartODR

Connect directly to the ODR portal to register yourself as an investor and submit dispute documents.

Investor Registration

Intermediary Login

For market participants and partners looking to log in to the ODR dashboard.

Go to Partner Dashboard