Investor Charter
As mandated by SEBI Circular dated February 21, 2025
A. Vision of the Organization
"To establish and maintain a relationship of trust and ethics with the investors. To observe highest standard of compliances and transparency in the interest of the investors and the securities market."
B. Services Provided to Investors & Timelines
| Service Category | Timeline / Standard |
|---|---|
| KYC Entry after account opening | Within 3 working days |
| Client onboarding / account activation | Within 1 week |
| Order execution | Same day (subject to market conditions) |
| Issuance of contract notes | Within 24 hours of trade |
| Processing of client funds / payout | Within regulatory timelines |
| Resolution of client grievances | Within 21 days |
C. Rights of Investors
Right to receive contract notes within 24 hours
Right to timely settlement of funds and securities
Right to receive statement of accounts periodically
Right to file a complaint for any grievance
Right to receive all relevant documents of account opening
Right to participate in eVoting for companies held
D. Dos for Investors
- ✓ Read all documents before signing
- ✓ Register mobile/email with stock broker
- ✓ Receive contract notes for every trade
- ✓ Verify trade details from exchange SMS/Email
- ✓ Retain all relevant documents of transactions
- ✓ Approach proper authority for grievances
E. Don'ts for Investors
- ✗ Don't deal with unregistered brokers
- ✗ Don't leave blanks in any form
- ✗ Don't transfer funds to personal accounts
- ✗ Don't share passwords with anyone
- ✗ Don't fall for guaranteed return schemes
- ✗ Don't ignore exchange notifications
F. Grievance Redressal Mechanism
Investors should follow the below-mentioned 4-step escalation process for resolution of grievances:
Step 1
Stock Broker
Internal redressal within 5-7 days
Step 2
Stock Exchange
If not resolved by broker
Step 3
SEBI SCORES 2.0
Regulator's online portal
Step 4
SmartODR
Online Dispute Resolution